Frequently Asked Questions

Please see below for solutions to frequently asked questions

When will I receive my first paper? 

We are a monthly paper. You can find the latest PDF of the paper in your account (subscribe.bylinetimes.com/my-account). 

If you are a print subscriber, this month we went to print on 10 August. Please allow one week to receive your paper. 

If you subscribed on or after this day, you can expect to receive your paper during our second mail out two weeks later.

I have not received the latest print edition, when will I receive it?

Please allow one week to receive your print edition. If you have still not received it, please contact sara@bylinetimes.com with the email address that you subscribed with and your postal address so that she can look into this for you.

I’ve lost my password, how do I set up a new one?

You will have received an email containing your password when you subscribed. Please search all inboxes for emails from subscriptions@bylinetimes.com

If you want to reset your password please click ‘Lost your password’ on the login page to prompt a password reset link. Please search all inboxes for emails from subscriptions@bylinetimes.com

We recommend using a strong password so please make sure that your password contains one capital letter, one number and one special character.

How do I access the digital edition?

To find the digital edition please go to ‘Downloads’ in your account. (https://subscribe.bylinetimes.com/my-account/downloads/)

Our subscriber list gets the exclusive weekly newsletter ‘Behind the headlines’ as well as notification emails letting you know when the latest digital edition is ready to download. If you think you are on the list but not receiving notifications please check your junk mail and add ‘admin@bylinetimes.com’ as a contact in your email settings. If you think you have opted out of the mailing list or unsubscribed and want to be added, please subscribe by going to this link: https://bylinetimes.us20.list-manage.com/subscribe?u=0b0ed45028ea45b3a7ce7f582&id=d165d7255f

I want to subscribe to the mailing list, how can I do this?

If you think you have opted out of the mailing list or unsubscribed and want to be added, please subscribe by going to this link: https://bylinetimes.us20.list-manage.com/subscribe?u=0b0ed45028ea45b3a7ce7f582&id=d165d7255f

How do I redeem my gift card?

To activate your gift card, please click ‘redeem’ on your gift card email which will take you to our subscribe page with the code automatically applied. 

To apply the discount code manually, please add the appropriate product to your ‘Cart’ and enter your gift card code on the checkout page. You can find your gift card code on the email. 

If you cannot find the gift card email, please search all inboxes for emails from subscriptions@bylinetimes.com

How do I upgrade my subscription?

If you would like to upgrade your subscription, please contact sara@bylinetimes.com 

How do I renew my subscription

If you have turned off automatic renewals but wish to resubscribe, you can go to your account here: subscribe.bylinetimes.com/my-account and click ‘My Subscription’ on the left hand menu and click ‘Pay’.

I ordered a book, when will I receive it?

Please allow two weeks for your order to arrive. We ship books weekly. 

How do I cancel my subscription?

We’re sorry to see you go! 

You can cancel your subscription at any time from within your account. Head to ‘Subscriptions’ on the left-hand menu to cancel.

If you have any feedback for us, please do not hesitate to get in touch. We’re always looking to improve. 

If your question has not been answered please contact ella@bylinetimes.com