Frequently Asked Questions

When will I receive my first paper? 

We are a monthly paper. You can find the latest PDF of the paper in your account (subscribe.bylinetimes.com/my-account). 

If you are a print subscriber please allow one week from the print date to receive your paper. 

If you subscribed on or after printing day, you can expect to receive your paper during our second mail out two weeks later.

I have not received the latest print edition, when will I receive it?

Please allow one week to receive your print edition. If you have still not received it, please contact subscriptions@bylinetimes.com with the email address that you subscribed with and your postal address so that she can look into this for you.

See below the print dates of this year’s editions. Papers will arrive with subscribers the following week.

Print dates

February edition – 18 January 2024

March edition -15 February 2024

April edition – 14 March 2024

May edition – 18 April 2024

June edition – 16 May 2024

July edition – 13 June 2024

August edition – 18 July 2024

September edition – 15 August 2024

October edition – 19 September 2024

November edition – 17 October 2024

December edition – 14 November 2024

January 2025 edition – 12 December 2024

I’ve lost my password, how do I set up a new one?

You will have received an email containing your password when you subscribed. Please search all inboxes for emails from subscriptions@bylinetimes.com

If you want to reset your password please click ‘Lost your password’ on the login page to prompt a password reset link. Please search all inboxes for emails from subscriptions@bylinetimes.com

We recommend using a strong password so please make sure that your password contains one capital letter, one number and one special character.

How do I access the digital edition?

To find the digital edition please go to ‘Downloads’ in your account.

Our subscriber list gets the exclusive weekly newsletter ‘Behind the headlines’ as well as notification emails letting you know when the latest digital edition is ready to download. If you think you are on the list but not receiving notifications please check your junk mail and add ‘admin@bylinetimes.com’ as a contact in your email settings. If you think you have opted out of the mailing list or unsubscribed and want to be added, please subscribe by going to this link.

I want to subscribe to the mailing list, how can I do this?

If you think you have opted out of the mailing list or unsubscribed and want to be added, please subscribe by going to this link.

How do I redeem my gift card?

To activate your gift card, please click ‘redeem’ on your gift card email which will take you to our subscribe page with the code automatically applied. 

To apply the discount code manually, please add the appropriate product to your ‘Cart’ and enter your gift card code on the checkout page. You can find your gift card code on the email. 

If you cannot find the gift card email, please search all inboxes for emails from subscriptions@bylinetimes.com

How do I upgrade my subscription?

If you would like to upgrade your subscription, please contact subscriptions@bylinetimes.com 

How do I renew my subscription

If you have turned off automatic renewals but wish to resubscribe, you can go to your account and click ‘My Subscription’ on the left hand menu and click ‘Pay’.

I ordered a book, when will I receive it?

Please allow two weeks for your order to arrive. We ship books weekly. 

How do I cancel my subscription?

We’re sorry to see you go! 

You can cancel your subscription at any time from within your account. Head to ‘Subscriptions’ on the left-hand menu to cancel.

If you have any feedback for us, please do not hesitate to get in touch. We’re always looking to improve. 

If your question has not been answered please contact subscriptions@bylinetimes.com